BILLING & PAYMENTS

Modified on Mon, 21 Jul at 11:25 AM

RingOffice
Billing & Payments

[Billing Department]

Introduction:

This document outlines essential information about RingOffice billing and payment procedures, including how to pay your bill, update payment methods, understand usage charges, reconcile account balances, and learn about credit limits.

Purpose:

To guide RingOffice customers through billing-related processes and to ensure accurate and timely payment handling.

Scope:

This document applies to all RingOffice customers with active billing accounts. It covers general billing procedures and does not include advanced accounting policies or internal financial workflows.

Prerequisites:

Access to RingOffice Customer Portal (http://customer.ringoffice.com)
Login credentials or ability to request assistance
Access to your company’s preferred method of payment

Bill Payment Options

You can pay your RingOffice monthly invoice using any of the following options:

1. Credit Cards: Visa, Mastercard, American Express or Visa Debit can be used to make bill payments or to set pre-authorized monthly payments through our customer portal: http://customer.ringoffice.com

2. E-transfers can be sent to billing@ringoffice.com. Please set password as "RingOffice" and mention your company name in the notes.

3. EFT deposits can be made to our bank account (inquire for bank details). An email notification should be sent to billing@ringoffice.com

4. Cheques can be mailed to RingOffice Corp. at the mailing address below:
PO Box 20036, Tower Hill RPO, Richmond Hill, ON L4E 0K9

Option 1 is the quickest since payments are credited automatically. All other methods take longer since they have to be manually reconciled and posted.

Update Expired Credit Card

To update your pre-authorized Credit card for your monthly payments, please follow the instructions below:

Login to http://customer.ringoffice.com with your user ID/password. If you have forgotten the password, request a new one by emailing billing@ringoffice.com.
Click the "Billing Information" tab and then click "Payment Info" in the left menu.
Click "Edit" to change your saved credit card information and then click "Save".

If you require assistance, we can update your card over the phone. Call us at 647-660-1111 or let us know where to call you.

FAQs

1. What are Usage Charges?

Calls not covered within a calling plan (Quota or Volume Discount Plan) are charged according to their respective destination rates. For example, if your plan covers Canada and USA calls, you are not charged for those within the plan limit. Calls beyond the plan or to other destinations are charged per minute. RingOffice-to-RingOffice calls and internal transfers are never charged.

To view call details, log in to the customer portal, go to the Billing Info tab, and click on Transactions. Use the date range from the 1st of the previous month (00:00:00) to the 1st of the current month (00:00:00) to match your invoice. You can download the data into a spreadsheet for sorting/filtering.

2. Why is my balance not $0 after paying my invoice?

Your balance can fluctuate due to real-time call charges and account activity. We recommend paying only the invoice total received at the beginning of each month. This invoice covers all charges from the previous billing period. Any charges after the billing cycle will appear in the next invoice.

3. Why is my Credit Limit so low?

RingOffice credit limits are designed to protect against fraudulent call usage in the event of a network or device breach. They act as a safeguard by temporarily blocking service if limits are exceeded.

Typically, credit limits are set to cover 2–3 billing cycles to account for delayed payments. If you believe your limit is too low, please contact us to review your account.