911 Service Address Management

Introduction

Purpose

To guide RingOffice customers through the process of viewing, adding, and updating 911 service addresses for both Primary and Virtual Numbers using self-service tools or by contacting support.

Scope

This article covers:

• 911 address management for Primary Phone Lines
• 911 service configuration for Virtual Numbers
• Instructions for E911-related changes

Prerequisites

• Access to the RingOffice Customer Self-Care Portal
• Authorized login credentials
• Accurate service address information

Step-by-Step Instructions

To view primary phone lines and manage service addresses:

1. Log in to your RingOffice Customer Self-Care portal and go to the “IP Centrex” tab 
2. Click on the “Phone Lines” icon in the left menu.
3. This list contains only Primary Phone Line Numbers. 
4. If you click on the “DIDs” icon in the left menu, you will see all your phone numbers (including primary ones). Any other numbers in this list are Virtual Numbers (or aliases). 
5. To view, add or update the 911 Service address for a primary phone line number, click on the wrench icon next to the "Phone Line" you wish to manage, and a new window will open.

In this new window 

1. Go to the “My Profile” tab.
2. View, edit or fill in the required fields. 
3. Click “Save”.

To view your 911 service address already saved in our system, go to the “IP Centrex” tab, and click on the “Emergency Calls” icon at the bottom of the left menu. Here you will see if the “Emergency Calls” option is enabled for this primary phone line and the 911 service address.

Managing 911 Service Address for a Virtual Number

To add or change 911 service addresses for Virtual Numbers, please send the following information to helpdesk@ringoffice.com

• Virtual Number: 9051234567 
• Customer Name: XYZ Corp 
• Contact Name: Jane Smith
• Service Address: Street Number, Street Name, Unit, City, Province/State, Postal/Zip Code

Managing E911 (Enhanced 911)

For Managing E911, please open a ticket with us by sending an email to helpdesk@ringoffice.com.

***Please remember it is critical to keep 911 service addresses up to date so you are prepared for an emergency.*** 

Feel free to contact us if you have any questions or need assistance with managing 911 service addresses for your organization.