Receiving Fax by Email

Fax to Email is the most popular and preferred method for receiving faxes by most RingOffice customers. Once setup, incoming faxes are converted to PDF and sent to the recipient’s email address.

Fax settings are managed from IP Centrex within the Voicemail menu of the fax line. Here, you will see an option for ‘External Email’. Select your preferred ‘Action’ and update your Email address. Don’t forget to click ‘Save’ after updating your desired settings. Actions are defined in detail in the section titled “Voicemail Notification/Retrieval/Email Management”.

Sending Fax from Email

Only an authorized email address is able to send faxes using this service. Below are instructions to send fax from email:

1. To send a fax, open an email compose window and enter the following destination email address: email2fax@um.ringoffice.com
2. Insert the 11 digit fax number (starting with 1) in the subject line without any spaces, dashes or other punctuation/symbols.
3. Attach a PDF document.
4. Leave the email message body empty and delete any signatures, images or links as these will not be sent.
5. Send the email message
6. Once your fax has been transmitted, the fax server will send you a confirmation email indicating the status of the send attempt (success or failure).

Sending Fax from RingOffice Customer Portal

Once logged into the RingOffice Customer Portal, go to IP Centrex and click on ‘Send Fax’.

1. Select the Email to Fax account that is to be used for sending
2. Attach a PDF document.
3. Insert the 11 digit fax number (starting with 1) in the Destination field without any spaces, dashes or other punctuation.
4. Click ‘Upload’ to send the fax

Once your fax has been transmitted, the fax server will send a confirmation to the email associated with the account used indicating the status of the send attempt (success or failure).