Call Parking

Call Parking allows the receiver of a call to put a call on hold at a common Park Slot location from where any other user extension in the company can retrieve the call. A customer may have more than one Park Slots. Prior to using this feature, it must be enabled by RingOffice. Please note that this feature has been tested with some common phone models but cannot be guaranteed to work with all models.

Park a Call *70

1- Put a received call on hold

2- Dial a new call to the park prefix *70 (or 777 or any other custom code). The system will acknowledge the call as parked and announce a park release code (e.g. *71X).

3- Hang up. Your call is now parked. The caller is hearing music on hold.

Retrieve a Parked Call with Pickup Code *71x

1- Any Extension under the same Customer can dial the Release Prefix followed by the park code (e.g. *71X or other custom code) and the call will be retrieved.

2- The Extension that parked the call can also retrieve it by simply dialing the Release Prefix *71 (or custom release code).

View Status and Pickup a Parked Call on a BLF Key

Many common phones models will allow you to configure a BLF key to monitor the status of a Park Slot.  We have tested this feature with certain models from Yealink, Grandstream, Snom and Cisco.  Simply configure the phone button to subscribe to BLF updates in one of the following formats (depending on phone model):

p-cid– or p-cid–@20889104241:5060
= customer id to be provided by RingOffice
= park slot number, e.g. 1, 2, 3…
E.g. for Customer id ‘112233’ and Park Slot ‘1’, use one of these for your BLF key:
 p-cid-112233-1 or p-cid-112233-1@20889104241:5060

Important Notes about Call Parking

1- Busy status is updated every 15 seconds, therefore when you park or unpark a call, its LED will be updated within 15 seconds.

2- Parked calls will continue to remain on hold until either the caller hangs up or the maximum system call duration limit expires (180 minutes).

3- This feature will not work for calls received by Extension Accounts via their aliases. Please make sure the Extension Account(s) using this feature do not have aliases.

Important Notes about Call Parking

1- Busy status is updated every 15 seconds, therefore when you park or unpark a call, its LED will be updated within 15 seconds.

2- Parked calls will continue to remain on hold until either the caller hangs up or the maximum system call duration limit expires (180 minutes).

3- This feature will not work for calls received by Extension Accounts via their aliases. Please make sure the Extension Account(s) using this feature do not have aliases.