Paging/Intercom

The Paging/Intercom feature is designed to allow a two way audio call to be established between a calling party and called party without the called party answering. A paging/intercom call is auto answered by the receiving extension. The receiving extension could be a phone, a door intercom, or a paging amplifier.

Enable Paging/Intercom

To configuring this feature in RingOffice please follow the steps below when logged into the RingOffice Customer Portal:

1. Go to the Customer Info page. Under Service Configuration->Outgoing Calls, enable the “Paging/Intercom” feature.
2. Define a Paging/Intercom Prefix which should be dialed before the destination number, e.g. 444 or *33. Click Save.

Phone to Phone Paging

From any registered phone extension, dial the paging prefix followed by the extension number of the device you want to page. e.g. 444225 or *33225 (where 225 is the extension number). The system will automatically establish an audio session with the paged number.

If any additional setting is required on the phone models you are using, please refer to their admin guides.

Multicast Paging (One to Many)

Multicast Paging is not a RingOffice Cloud Phone System feature so it cannot be controlled from the Customer Portal. To page multiple phones at the same time, you can setup multicast paging on the local network. This feature operates between the phones so please consult the administrator guide of the phone models you are working with for further instructions on such features.

For Yealink phones, you can define a DSS key for ‘Multicast Paging’ and use this number. 224.5.6.20:10008 and give it any title you want. This will be the key to use to send a Multicast Page. On any phone which needs to receive such Pages, login to the Web interface and go to ‘Directory’ and then ‘Multicast IP’. Add the same number 224.5.6.20:10008 and name as a ‘Listening Address’. Save and test. This phone should be able listen to incoming Pages.