3CX Voicemail User Guide

Modified on Fri, 1 Aug at 5:05 PM

[3CX User Guide]

3CX Voicemail User Guide

This guide outlines how to access and manage voicemail using the 3CX phone system.

Getting Started

Voicemail Menu Extension: Dial 999 (this is the default; confirm with your administrator if it does not work).
You will be prompted to enter your PIN. If you do not know your PIN, ask your administrator to resend your 3CX Welcome Email — it contains your PIN.

After logging in, the system will notify you of any new messages and present the Main Menu options.

Voicemail Main Menu Options

Option	Description
*	Play Messages
1	Change Your Profile (availability status)
3	Dial a Number (if enabled)
4	Delete All Read Messages (confirm with * to delete, # to cancel)
5	Change Self Identification Message (your name)
6	Play Mailbox Information (message count)
7	Change PIN
8	Change Greeting Message
9	Repeat Prompt
#	Exit or Hang Up

Change Your Profile

Update your availability status:

Option	Profile
1	Available
2	Away
3	Out of Office
4	Custom Profile 1
5	Custom Profile 2
9	Repeat Prompt
#	Return to Main Menu

Change Your Self Identification Message

Set or update the name associated with your mailbox:

Option	Action
0	Record New Message
1	Delete Message
2	Check Current Message
9	Repeat Prompt
#	Return to Main Menu

Change PIN

To change your voicemail PIN:

Enter a new PIN when prompted
Press # to submit
System reads back the PIN:
- Press * to confirm and save
- Press # to cancel and return to Main Menu

Change Your Greeting Message

This is the voicemail greeting callers hear. A professional example:

“Hi. You’ve reached Rob at IT Networks. I’m currently unavailable. Please leave your name and number, and I will return your call as soon as possible.”

Option	Action
0	Record New Greeting

Press # when finished
Press 0 to save, 1 to re-record, 2 to listen, or # to cancel | | 1 | Restore Standard Greeting | | 2 | Check Current Greeting | | 9 | Repeat Prompt | | # | Return to Main Menu |

For assistance with voicemail or 3CX setup, please contact your RingOffice administrator or email: helpdesk@ringoffice.com